Privacy Policy

Effective Date: August 6th, 2025
Last Updated: August 6th, 2025

Ignition Group ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, share, and protect personal information in connection with our call center outsourcing services and our website.

1. Who We Are

Ignition Group is a business process outsourcing (BPO) company based in South Africa. We provide outsourced call center services to clients globally, including customer support, sales, and back-office services.

2. Information We Collect

We may collect the following types of personal information:

a. From Clients and Prospective Clients:

• Company name, contact person
• Email address, phone number, business address
• Billing and payment information
• Service preferences and requirements

b. From Website Visitors:

• IP address and browser information
• Pages visited, time spent on the site
• Information voluntarily submitted via contact forms

c. From Customers on Behalf of Clients:

In the course of providing services, we may process personal information on behalf of our clients, such as:

• Names, contact details, and call recordings
• Customer account or service details
• Any other information necessary for support or sales interactions

This data is processed solely on behalf of the client and according to their instructions.

3. How We Use Personal Information

We use personal information for the following purposes:

• To provide our services to clients
• To respond to inquiries and provide customer support
• To manage and improve our website and operations
• To fulfill contractual and legal obligations
• For training and quality assurance (e.g., call recording)

4. Legal Grounds for Processing

We process personal information based on one or more of the following legal grounds:

• Consent – where you have given us permission to process your data
• Contract – to fulfill a contract or service agreement
• Legal obligation – to comply with applicable laws
• Legitimate interest – for purposes like improving services or security

5. Sharing Your Information

We do not sell or rent your personal information. We may share it in the following cases:

• With third-party service providers who help us deliver our services (e.g., cloud hosting, CRM platforms)
• With our affiliates or subsidiaries under similar privacy obligations
• When required by law, regulation, or legal process
• With clients, when we act as their processor or service provider

All third parties are required to comply with relevant data protection laws and handle your data securely.

6. Cross-Border Transfers

If we transfer personal data outside of South Africa, we ensure that appropriate safeguards are in place, such as:

• Data processing agreements
• Standard contractual clauses
• Transfers to countries with adequate data protection laws

7. Data Security

We take reasonable technical and organizational measures to protect your information, including:

• Secure data centers
• Access control and authentication
• Encryption of sensitive data
• Staff training on data protection

Despite our efforts, no system can guarantee 100% security.

8. Data Retention

We retain personal information only as long as necessary for the purposes set out in this policy, or as required by law. Data collected on behalf of clients is retained based on their instructions.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct or update inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where consent was the basis of processing
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at the email below.

10. Use of Cookies

Our website may use cookies to improve your browsing experience. You can control cookies through your browser settings. For more details, please see our [Cookie Policy] (if available).

11. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the effective date. Your continued use of our services constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal data, please contact us:

Ignition Group
Email: contact@tryig.com